Last updated: 5/7/2025

1. Introduction

This Refund Policy outlines the terms and conditions for refunds related to subscriptions and purchases made on iConvoAI. By subscribing to our Service, you agree to this Refund Policy.

2. Subscription Refunds

Monthly Subscriptions: For monthly subscriptions, we offer a 7-day money-back guarantee from the date of initial subscription. If you are not satisfied with our Service within this period, you may request a full refund by contacting our support team at support@iconvoai.com.

Annual Subscriptions: For annual subscriptions, we offer a 14-day money-back guarantee from the date of initial subscription. If you are not satisfied with our Service within this period, you may request a full refund by contacting our support team.

After the money-back guarantee period has expired, we do not offer refunds for the current billing period. However, you can cancel your subscription at any time to prevent future charges.

3. Cancellation Process

You can cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

• You will retain access to the Service until the end of your current billing period
• Your subscription will not renew for the next billing period
• No refund will be provided for the current billing period unless you are within the money-back guarantee period

4. Refund Eligibility

Refunds may be granted in the following circumstances:

• You request a refund within the money-back guarantee period
• You experience significant and persistent technical issues that prevent you from using the Service, and our support team is unable to resolve them
• You are charged multiple times for the same subscription due to a technical error

Refunds may not be granted if:

• You request a refund after the money-back guarantee period has expired
• You have violated our Terms and Conditions
• You have already used a significant portion of the Service's features during the current billing period

5. Refund Process

To request a refund, please contact our support team at support@iconvoai.com with the following information:

• Your account email address
• Date of purchase
• Reason for requesting a refund

We will review your request and respond within 3 business days. If your refund is approved, it will be processed through the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

6. Promotional Offers and Discounts

If you purchased a subscription using a promotional offer or discount, the refund amount will be based on the actual amount paid, not the regular subscription price.

7. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of the Service after any changes to the Refund Policy constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at support@iconvoai.com.