Last updated: 5/7/2025

1. Introduction

At iConvoAI, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

We collect several types of information from and about users of our Service, including:

• Personal Data: Email address, name, billing information, and other information you provide when creating an account or subscribing to our service.
• Usage Data: Information about how you use our Service, including the conversations you analyze, the suggestions you receive, and your interaction with our platform.
• Content Data: The text and images you upload for analysis, including conversation snippets and screenshots.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our Service
• To process your subscription and payments
• To analyze your conversations and provide response suggestions
• To improve our algorithms and the quality of our suggestions
• To communicate with you about updates, support, and promotional offers
• To detect, prevent, and address technical issues

4. Data Storage and Security

We store your data on secure servers and implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

Your conversation data is stored for as long as you maintain an active account. You can delete your conversation history at any time through your account settings. Upon account deletion, we immediately delete or anonymize all personal data associated with your account.

5. Data Sharing and Disclosure

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors, service providers, and other partners who help us provide our Service (e.g., payment processors, cloud storage providers).
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with your consent or as otherwise disclosed at the time of data collection.

We do not sell your personal information to third parties.

6. AI Training and Data Usage

All data used for AI training purposes is fully anonymized, aggregated, and cannot be traced back to any individual user. You can opt-out of having your anonymized data used for these purposes by contacting us at privacy@iconvoai.com.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access your personal data
• The right to rectify inaccurate personal data
• The right to erase your personal data
• The right to restrict processing of your personal data
• The right to data portability
• The right to object to processing of your personal data

To exercise these rights, please contact us at privacy@iconvoai.com.

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children under 13 without verification of parental consent, we will take immediate steps to delete that information from our systems.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes via email or through prominent notice within the Service, in addition to posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@iconvoai.com.